For more information about record keeping in our practice; please download the document below.
Barnham Optical Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, employees and third-party data subjects and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Barnham Optical Ltd, T/A Barnham Opticians operates one optometry practices.
Registered in England under company number 07969664
Registered address: 1 The Square, Barnham, Bognor Regis, West Sussex, P022 0HB.
VAT number: 250783991.
Data Protection Officer:
- Name: Bradley Harris
- Email address: firstname.lastname@example.org
- Telephone number: 08458387094
- Mobile: 0789471480
- Postal Address: Westdene, Murray Road, Ottershaw, Surrey, KT16 0HS.
The practice is registered with the Information Commissioner’s Office Registration No. ZA150212
We are regulated by The General Optical Council (GOC)
We are a member of Association of the: –
- British Dispensing Opticians (ABDO)
- Association of Optical Practitioners (AOP)
What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your
rights under the law relating to your personal data.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Complaints or Queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of ICO’s collection and use of
personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the
Practice Manager, 1 The Square, Barnham, Bognor Regis, West Sussex, P022 0HB
If you want to make a complaint about the way we have processed your personal information, you can contact the Practice Manager at 1 The Square, Barnham, Bognor Regis, West Sussex, P022 0HB, 01243-554091
If you are not satisfied with our response, you can complain to the Information Commissioner in the following ways:
By telephone to the ICO on
- 0303 123 1113.
By post to:
- Information Governance department
Information Commissioner’s Office
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 8th May 2018
Under the EU’s General Data Protection Regulations, personal data is defined as:-
“Any information relating to an identified or identifiable natural person ‘data subject’-
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
This privacy notice tells you how we will collect and use your personal data.
Visitors to our Website
When someone visits www.barnhamopticians.co.uk, our website uses a third-party service, Web.com, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Web.com to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Security and performance
Barnham Optical Ltd uses a third party service (Web.com) to help maintain the security and performance of the Barnham Opticians website.
Links to other websites
This privacy notice does not cover the links within our website linking to other websites. We recommend that you to read the privacy statements on the other websites you visit.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. As part of the NHS regulations we report on the number of complaints (if any) we have received that relate to NHS patients to NHS England but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.
The right to be informed
This encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice that emphasises the transparency in our data processing methods and the reasons we may process your personal data with your consent.
The right of access
This allows individuals to be aware of and verify the lawfulness of the processing.
The right to rectification
This gives individuals the right to have personal data rectified if it is inaccurate or incomplete.
The right to erasure
Also known as ‘the right to be forgotten’ this enables an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
The right to restrict processing
This provides individuals with the right to ‘block’ or suppress processing of personal data.
The right to data portability
This permits individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without limiting usability.
The right to object
Individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
You can read more about these rights at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Access to personal information
Barnham Optical Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we
hold any personal information by making a ‘subject access request’ (“SARs”) under the General Data Protection Regulation (GDPR). If we do hold information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to Barnham Optical Ltd for any personal information we may hold, you need to put the request in writing addressing it to our Practice Manager, to the address provided below or in person to the address below.
Practice Manager at 1 The Square, Barnham, Bognor Regis, West Sussex, P022 0HB
We will try to deal with your request informally, for example by providing you with the specific information you need over the telephone if appropriate.
In all circumstances proof of identity will be required prior to any information being disclosed.
Any request will be dealt with no later than 1 month from us receiving it.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Practice Manager at the practice which holds your data.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time by contacting Barnham Optician via the following methods: –
Why do we need to collect and store personal data?
For the purposes of current and continuing eye health care, general health and vision correction.
- To retain clinical information, including the patient’s history
- Facilitate the clinical management of the patient and continuity of care
- Enable another practitioner to take over the care of the patient.
- Protect Barnham Optical Ltd in case of complaints or for reference in a legal situation.
We are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your
In terms of being contacted for marketing purposes we would contact you for additional consent.
Will Barnham Optical Ltd share personal data with anyone else?
We may pass your personal data on to third-party service providers in the course of dealing with you. Any third parties that we may share your data with
are obliged to keep your details securely, and to use them only for agreed purposes. When they no longer need your data, they will dispose of the
details in line with our own procedures.
How we use the personal data it collects
We will process the information you provide in compliance with the EU’s General Data Protection Regulation. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
This notice explains how we collect and use any information we store on your PC.
Why we collect your data?
By collecting data, it allows us to ensure an efficient and seamless user experience for you the user.
Cookies and IP Addresses
When you visit one of our website, we may send you a cookie. A cookie is a small file which is placed on your computer or device.
1. Essential Cookies
These cookies are essential for the running of our websites. Without the use of these cookies parts of our websites would not function.
2. Analytical Performance Cookies
We use these types of cookies to monitor our websites performance and how our users may use it. These cookies provide us with information that helps us provide better products and service to our users and also to identify any areas
that our websites may need maintenance.
3. Functional Cookies
Functional cookies are used to remember your logon to our websites or provide us with information on where you found our site.
Web Beacons and URL tracking
As part of our website analyses, we may use web beacons and track URL’s.
Web beacons are electronic files that count users who access a website or page and can also allow us to see if a cookie has been activated. Web beacons on web pages allow us to see how successful an article may be.
Tracked URLs will count the amount of clicks on a web page. This allows us to edit the site according to the popularity of the articles you read.
You can’t decline web beacons, however by preventing cookies being used on your computer, you can prevent webbeacons from tracking your activity. For information about managing your cookie options, please click here.
If you are using a mobile device to view our websites then they may require access to the following services on your mobile device: UDID, MAC address, or other applicable device identifier. We do not share this information with any 3rd parties.
You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. The browser you use to surf the web not only allows you to see the cookies that you have got but also allows you to control their use.
You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites will not function properly or at all. It maybe possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however has the drawback of slowing down your browsing experience.
There are different levels of control too. You are able to prevent just third-party cookies being deployed, effectively opting out of behavioural advertising, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.
In order to manage your cookies, please select your browser from the list below and follow the instructions:
Useful information about Cookies
Terms & Conditions of Purchase
As a responsible provider of eye care solutions, we provide exceptional standards of service, expertise and product quality. We do our utmost to ensure that you are completely happy with every aspect of your experience with us.
Outlined below are the terms and conditions relating to purchases from Barnham Opticians
Full payment must be made before glasses and contact lens orders can be processed.
Cancelled Glasses Orders
Our ordering system ensures that your glasses are manufactured to your precise individual requirements without delay. Once your glasses have begun the manufacturing process the order cannot be cancelled and the total cost becomes payable or non-refundable.
Your statutory rights are not affected.
In the unlikely event that you are unable to adapt to your new varifocal lenses within a period of 30 days from the date of collection, we will happily exchange them for a different design varifocal, bifocals or separate distance and reading glasses. Complete refunds are not applicable.
Please Note this only applies if the glasses are collected within 21 days from your notification.
Your statutory rights are not affected.
Frame and Lenses Guarantees
All our frames unless specified otherwise come with a one-year manufacturing guarantee against any faults. This does not include any accidental damage. All lenses come with a manufacturing guarantee which will be explained to you at the time of purchase.
Barnham Opticians operates strictly within the guidelines set out within the Consumer Rights Act 2015.